faq

About Us:
This site is owned and operated by Little Sister's Book & Art Emporium, Vancouver, Canada. In business for 26 years (+), we're located in the heart of Vancouver's West End. If you are in town or planning a trip to Vancouver - drop by and check us out. Everyone in the West End knows where we are. To learn more about us visit our information site at littlesisters.ca

Location:
1238 Davie Street
Vancouver, B.C., Canada, V6E1N3
click for Google Map (opens in new window)

Customer Appreciation:
We appreciate your business! - We offer competitive prices, free shipping on orders over $100.00, a 10% discount on your second order ($50.00 min), and a 5% discount for all newsletter subscribers, on all subsequent orders. And, well, we know our stuff. We've been in business for 26 years, our staff is friendly and knowledgeable.

Newsletter:
We offer specials, updates, site and store news via our newsletter. We guarantee we'll email you with our newsletter no more than 4 times a year! We offer a 5% discount on all orders, including sale items, for newsletter subscribers. Each of our three e-commerce sites maintains a separate newsletter. (you must join each if you want updates related to all three sites)

Shipping:
Login (or select My Account) for details on when your order was shipped and the expected delivery date. All shipments are discreetly packaged in plain brown wrapping paper. Our name does not appear on the shipping label, and we are always aware of being discreet. Parcels are shipped via Canada Post - Expedited Delivery.

We ship Monday through Thursday. For other options use the comment box on check-out. Most orders in Canada are received within 3 to 5 business days of being picked up by Canada Post. International orders may take up to 14 business days.

Weight:
The displayed weight under each product description is the calculated shipping weight, not the weight of the item displayed.

Stock Level:
The stock level shown per item may not reflect actual stock or our ability to quickly obtain more stock to fill your order. We do our best to keep this as accurate as possible. Items back ordered will be shipped as soon as possible, most often within 2 additional weeks. As a rule we do not charge shipping charges on back-ordered items. We will contact you by email should a charge be required.

Foreign Orders:
All transactions are processed in Canadian dollars. Your final credit card charge may differ from that shown on-line or on your receipt. This is due to the currency conversion done by your bank when the charge is applied to your credit card.

Customers assume all responsibility for any inspection of, additional charges, taxes, duties or other funds required by border agencies or government bodies within your country - to ship to your destination.

Security:
We use the Zen Cart e-commerce programming for our online stores. Zen Cart is the leader in e-commerce solutions providing safe, secure transactions for literally 10's of thousands of online stores. We do not store or maintain your credit card information. We also provide options for payment by PayPal, phone, cheque or money order, or walk in.

Returns:
Returns are accepted only on books that arrive damaged or should we ship you the wrong book. Please contact us by email or phone immediately if your parcel arrives damaged. Returns are accepted only within 30 days of purchase, on an individual basis – a credit will be applied to your account, or a redemption code issued. Sorry, no cash refunds.